Unagi
Unagi Model One Voyager
No citable customer rating — see how we compare.
14.4 mi estimated · 25 mi claimed
The claim is 1.7× the estimate. How this is worked out.
The Voyager is the most beautiful object in this catalog and the one with the worst ownership record. A magnesium-and-carbon frame at 29 pounds, dual 250-watt motors, never-flat tires and a one-motion fold — as industrial design it is genuinely ahead of everything else here. The record against it is specific and serious. A rider reported the front wheel separating from the frame in motion, causing injury, after having already reported loose steering to the company. Several hundred Indiegogo backers of a later Unagi product were promised refunds that, by their own accounts, mostly never arrived. Owners of the earlier E350 describe water damage killing the scooter shortly after warranty expiry and repairs costing a significant fraction of the purchase price. Unagi also pushes a subscription model rather than outright purchase, which changes what ownership means. Listed here because it is still sold and still asked about; the caveats are the reason it is listed.
- Approx. price
- ~$1,190
- Estimated range
- 14.4 mi
- Claimed range
- 25 mi
- Top speed
- 20 mph
- Weight
- 29 lb
- Weight class
- Carry up stairs
Best for: Short, dry, flat trips where the design is the point
Specifications
- Estimated range
- 14.4 mi
- Claimed range
- 25 mi (1.7x the estimate)
- Top speed
- 20 mph
- Motor
- Dual motor, 500 W
- Battery
- 360 Wh at 36 V
- Wh per dollar
- 0.3 Wh/$
- Wh per pound
- 12 Wh/lb
- Weight
- 29 lb — carry up stairs
- Max rider weight
- 275 lb
- Tires
- 7.5" solid
- Suspension
- None
- Brakes
- Front and rear electronic with mechanical assist
- Charge time
- 5 h
- Folded size
- Folds
- Lights
- Headlight, taillight
- App
- Yes
- Cruise control
- No
- Approx. price
- ~$1,190
- Released
- 2023
Under 35 lb — a normal person gets this up a flight without planning it. Estimated range is our own calculation from the battery capacity; the claim is the manufacturer’s.
Features
- Magnesium and carbon frame, 29 lb
- Dual 250 W motors
- 360 Wh pack
- 7.5-inch never-flat tires
- One-motion fold
- App with ride data
- Subscription or outright purchase
In its favour
- 29 lb with two motors and a one-motion fold
- Magnesium and carbon construction that nothing else here matches on finish
- Never-flat tires and a genuinely quick fold
- Offered on subscription, which suits people who want to try before committing
Against it
- A documented case of the front wheel separating from the frame in motion, causing injury
- Several hundred crowdfunding backers report refunds that were promised and never arrived
- Owners report water damage killing earlier models just outside warranty
- No suspension, 7.5-inch tires and no published water rating
- Costs more than scooters with twice the battery and a support record
- Subscription pricing makes the real cost of ownership hard to compare with an outright purchase
The lists above combine the specification sheet with what owners of this model report.
What owners say
Summarised from owner discussions and long-term owner write-ups.
The Voyager is the most beautiful object in this catalog and the one with the worst ownership record. As industrial design — a magnesium and carbon frame at 29 pounds, two motors, a one-motion fold — it is ahead of everything else here, and owners who use it for short, dry, flat trips are happy with what it does.
The record against it is specific. A rider reported the front wheel separating from the frame while the scooter was in motion, going over the handlebars and sustaining injury, having already reported loose steering to the company beforehand. Several hundred backers of a later Unagi crowdfunding campaign say the refunds they were promised never arrived. And an owner of the earlier E350 described light rain killing the scooter a month after the warranty expired, with a repair quote that made replacement the rational choice. It is listed here because it is still sold and still asked about, and the caveats are the reason it is listed.
What owners like
- The best-finished object in this catalog — magnesium and carbon at 29 pounds, with a one-motion fold owners genuinely enjoy using
- Two motors in a scooter this light, which almost nothing else offers
- Never-flat tires on a scooter designed to be grabbed and ridden without thought
- Available on subscription, which suits people who want to try a scooter before committing to owning one
- Owners who use it for short dry city trips and nothing else are generally happy with it
Common complaints
- A rider reported the front wheel snapping from the frame while riding, going over the bars and sustaining road rash — after having already reported loose steering to the company and been told to stop using it
- Several hundred crowdfunding backers of a later Unagi product report refunds that were promised and, by their accounts, mostly never arrived
- An owner of the earlier E350 described water damage after light rain killing the scooter a month outside warranty, with a repair quote a significant fraction of the purchase price
- No suspension, 7.5-inch tires and no published water rating
- It costs more than scooters with twice the battery and a support record
Questions people ask
What happened with the front wheel?
Should I worry about the refunds story?
Is the subscription worth it?
What is it actually good for?
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